November 2, 2016
This post gives you ten principles to follow for effective quality management.
Effective quality management is an important tool for organisations to become consistently successful at what they do - both externally and internally. By following the ten principles below, you will improve the quality management systems in your business.
The organisation should determine the principal external and internal issues that are relevant to its purpose. These can include the social, political, legal, financial, technological, economic and competitive environment, with the key drivers and trends having impact on the objectives of the organisation. Relationships with (and the perceptions and values of) external stakeholders, including key suppliers, also need to be assessed.
Top management must demonstrate leadership and commitment by: devising and driving clear policies and objectives; ensuring appropriate resources are available; communicating effectively to all employees; showing the importance of effective management; and complying with established management system processes.
The organisation must consider the issues arising out of the above two points and determine the actions necessary to address the risks and opportunities that exist in order to ensure success, prevent undesired effects, and achieve continual improvement.
Management must determine and provide the resources needed to establish, implement, maintain and continually improve quality management.
Management must plan, implement and control those processes needed to meet requirements and implement the actions determined through ‘Planning’.
Management must determine what needs to be monitored and measured and the methods appropriate to obtain valid results. They also need to establish when it must be done and allocate responsibility for analysing and evaluating results.
Nonconformities identified through performance evaluation must be investigated to determine root cause. Appropriate corrective actions must then be taken to ensure the causes are eliminated. Consideration should also be given to whether other processes could also be affected by the problem found, and corrected there to avoid occurrence.
Organisations depend on their customers and therefore should: understand current and future customer needs; meet customer requirements; and strive to exceed customer expectations.
People at all levels are the essence of an organisation, and their full involvement enables their abilities to be used for the organisation's benefit.
An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
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Tagged: Quality Management